Transparent pricing, secure payments

Last updated: 16 September 2026

This policy explains how XenonBit LLC quotes, invoices and collects payment, and the protections you have. No hidden fees, no surprise charges.

1. Accepted payment methods

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover).
  • Bank transfer / ACH for invoiced engagements.
  • PayPal for store orders and smaller invoices.

All prices are in US dollars (USD) unless your proposal states otherwise.

2. Quotes and invoices

Every engagement starts with a written proposal stating scope, deliverables and total price, valid for 30 days. Invoices are itemised; if a line is unclear, we will rewrite it. Store prices are shown at checkout before you pay.

3. Deposits and schedule

  • Projects: typically 50% on approval and 50% on delivery, or milestones on request.
  • Social media retainers: billed monthly in advance, cancellable under our Returns & Refunds Policy.
  • Store orders: paid in full at checkout.
  • Standard invoice terms: Net 15.

4. Ad spend is kept separate

Budget for paid social is never mixed with our management fees. It is billed at cost with no markup (or charged directly to your own ad account), receipts are available on request, and we never change a budget without your written approval.

5. Secure processing

  • Card payments are handled by PCI-DSS compliant processors; we never see or store your full card number.
  • The site and checkout are served over encrypted HTTPS.
  • We will never ask for card numbers, CVV codes, banking passwords or one-time codes by email, chat or phone. Treat any such request as fraud and tell us.
  • Our bank details only change via signed notice confirmed through the contact details published on this site.

6. Taxes

Texas sales tax is added where required and shown as a separate line. Clients outside the US are responsible for local taxes, duties or withholding, which we flag in advance where possible.

7. Receipts and records

A receipt is emailed for every successful payment. We keep accounting records for seven years and can re-issue any receipt you need.

8. Late payments

  • A 5 business day grace period applies before any reminder.
  • If an invoice is 15 days overdue we may pause work, after contacting you to agree a plan.
  • Interest of 1.5% per month may apply to balances over 30 days overdue, waived for administrative delays.
  • We never sell client debt to collection agencies.

9. Price changes

Agreed fees are fixed for your engagement term. Rate changes are announced at least 30 days in advance, and you may cancel before they apply.

10. Failed or duplicate payments

If a payment fails we contact you before retrying. Duplicate or overpayments are refunded to the original method within 3 business days, without you having to ask.

11. Billing disputes

If you think you were charged incorrectly, contact us before your bank. We respond within one business day and fix genuine errors immediately. Refund eligibility is set out in our Returns & Refunds Policy.

Questions? Talk to the founder

Need a different schedule, a PO number or a specific invoice format? We are flexible.

XENONBIT LLC
5900 Balcones Drive Suite 100
Austin, TX 78731, USA
Email: [email protected]
Phone: +1 9085894593
Website: https://xenonbit.sbs/