Fair, clear and on your side

Last updated: 16 September 2026

This policy explains when you can cancel, how revisions work and how refunds are handled for services and store purchases from XenonBit LLC through xenonbit.sbs.

1. Our promise

We only want to be paid for work that moves your brand forward. If we miss the mark, we fix it. If we cannot fix it, we refund it.

2. Cancelling before work starts

Cancel any confirmed order or engagement within 7 calendar days of payment, before production begins, and receive a 100% refund. No fee, no questions.

3. Cancelling an ongoing engagement

  • Monthly social media retainers: cancel any time with 14 days written notice. Prepaid months that have not started are refunded in full; the current month is pro-rated against work delivered.
  • Projects (strategy, content packs, audits): milestones not yet started are refunded; only completed and delivered work is invoiced.
  • Store packages: if onboarding has not started, the full price is refunded.

4. Revisions come first

Every content deliverable includes at least two rounds of revisions at no extra cost. If the final version still does not match the brief agreed in writing, you may request a refund for that deliverable within 14 days of final delivery.

5. What we cannot refund

  • Third-party costs already spent on your behalf, such as ad spend already delivered by Meta, LinkedIn, X or TikTok, paid stock licences or scheduling tool subscriptions. We always get written approval before committing your money.
  • Custom work you approved more than 14 days ago.
  • Services already delivered where the only reason is a change of plans, although we will try to credit the value toward future work.

6. How to request a refund

Email [email protected] with your order or invoice number and what went wrong. No special form required.

  • We acknowledge every request within 1 business day.
  • You receive a decision, with reasons, within 3 business days.
  • Approved refunds go back to the original payment method within 5–10 business days.
  • Store credit is only issued if you ask for it.

7. Late or missing refunds

If an approved refund has not arrived after 10 business days, contact us and we will send proof of the transaction so your bank can trace it.

8. Chargebacks

Please talk to us before filing a chargeback. We respond within one business day and most issues are solved faster by email.

9. Changes to this policy

Updates are published on this page with a new date. The version in force on the date of your purchase applies to you.

Questions? Talk to the founder

Not sure whether something is refundable? Ask before you buy and we will confirm in writing.

XENONBIT LLC
5900 Balcones Drive Suite 100
Austin, TX 78731, USA
Email: [email protected]
Phone: +1 9085894593
Website: https://xenonbit.sbs/